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Terms and Conditions

The following terms and conditions apply to all transactions on

The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and We have the right to refuse at our discretion to supply any goods ordered by you.

No Waiver 
Our failure to insist upon strict performance of any provision of these Terms and Conditions, shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.

Customer Artwork
All artwork supplied by customers must be supplied in CMYK format. cannot be responsible for any colour shift that may occur when converting from RGB to CMYK.

All artwork must be supplied as 300dpi Hi-Res PDF's. Print-Print is not responsible for images that may print blurred or pixelated due to customer supplied artwork.

Any complaints must be made within 48hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.

Printing Defects
Customer must notify in writing (via email) within 48 hours of delivery of any defects discovered in the finished goods. In order to receive replacements Customer must return 95% of the delivered product within 5 days of delivery.We shall not be liable for any costs, expenses incurred by the customer or any other person or 3rd party company arising directly or indirectly out of any print error. In the event that we have printed a document incorrectly and it be found to be our fault then we will supply a full re-print without cost to the customer. If the customer wishes to alter the artwork prior to the re-print then this will be treated as a new order and be consequently charged for.

Quantity Changes to orders
Where applicable all prices quoted are subject to VAT at the current rate.

Quantity Changes to orders
Any changes in quantity ordered must be made in writing via email prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order. We reserve the right to alter the delivery date agreed initially due to our having to potentially order in more materials to achieve a desired larger quantity.

Quantity variation We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

Paper Quality 
We cannot give guarantee of the paper quality of what was printed in the past or a sample was sent to you as we buy from different source of paper mills and merchants and stock a large number of paper palates. Supplier to supplier's paper may vary from paper's smooth, rough, colour, grain etc.

Paper Grams(GSM)
We can not give 100% guarantee of the paper grams (GSM) as we buy from paper merchant with certificate of paper grams. ( + - ) 5% variation of paper grams (GSM) can happen due to large volume of paper purchase from different merchant.

We will make every effort to deliver on time, but any delivery day specified is a 'best endevour' and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We will do our very best to ensure that an order is despatched on the day specified for overnight next day delivery. But we cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third party delivery company / courier. There is a high probability that the delivery times calculated on the website are maintained if orders are received by specified time and are with print ready artwork.

Print-2-go shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

Any delivery times given are estimated and might be extended in connection with high volume of orders.

If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong address, we will re-delivery the package to the correct address and charge for the additional delivery cost.

Order returns, cancellation, refunds.
Reimbursements for products already printed or being printed are not possible due to their nature. It is possible to cancel orders that have not already been produced or sent to print. In that case, we are entitled to charge 5% of the original order cost plus a 25 administration fee to cover time spent processing the order. If your order is in the process of being checked by our artwork department through our 'make print ready' process and you decide to cancel, then due to the costs involved - you will only be entitled to a 50% reimbursement of the initial order cost. To avoid these charges a customer can be given a credit for future printwork at the descretion of the production manager.

Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Severability In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Force Majeure
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

UK Customers Only is intended for use customers residing in the United Kingdom. We do expect orders from international customers however a UK delivery address must be given, we do not deliver overseas.

Payment Method
All orders must be paid for in advance. Full payment must be received and cleared prior to processing the order. All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency. Payment for the goods which include delivery charges are to be made through the method shown on our website at the time you place your order.

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

Where applicable all prices quoted are subject to VAT at the current rate. If VAT is noticed on your order after the bill has been paid, you as the customer are still liable to pay the VAT in full. We are bound by law to charge VAT according to HM Customs & Excise guidlines.

These Terms and Condition shall be construed in accordance with English Law.

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